Request a Ride
Arranging a ride for any of our programs is easy. One phone call to 1.888.217.5222 (toll free) or 320.364.1350 (local) connects you to our dispatchers. Timber Trails’ staff answer more than 60,000 calls each year. We try to answer each call in person, but if we can’t, an auto-attendant will help re-direct your call. If you don’t get a dispatcher in person, please leave a message and one will call you back as soon as possible. You can also request a ride here via email.
Dispatchers are on duty from 6:00 AM to 6:00 PM Monday through Friday. Ride requests need to be called in between 6:00 A.M. and 4:30 P.M.
Kanabec County – Timber Trails Public Transit dispatchers perform an essential function in our department; they coordinate the rides and the routes. Dispatchers help determine what program will best meet each caller’s needs and answer any questions or concerns a client may have.
“Our dispatchers are a great crew. They are the heart of our operation. When I hear them on the radio with our drivers or listen to them working with someone on the phone, I am in awe of their caring. More than that – the depth of their knowledge and dedication to their jobs is amazing.”
-Helen Pieper, Transit Director
Using Kanabec County’s Timber Trails Transit program is simple. When you call to request a ride, you’ll generally need the following information:
- Full name
- Date of birth
- Phone number
- Your full address (and possibly directions)
- Source of payment
- Requested pick-up time and appointment if applicable
- Destination, including street address
- Number of people going
- Are you using a mobility device such as a wheelchair, scooter, or walker?
If the ride you are requesting is going to be billed to Medical Assistance or a managed care provider*, we will also need:
- Your Medicaid or member number
- Responsible county
- The name of the case manager, social worker, or financial worker is helpful
- Destination information including street address and phone number
If your request is for a trip on one of our buses, the dispatcher will generally confirm your ride while you are on the phone.
If you are using our Common Carrier Program, our dispatchers will confirm your ride the day before your scheduled trip with a phone call. If you have not received a call from the dispatch office by 4:00 PM the day before your scheduled ride, please call us: 1-888-217-5222 (320-364-1350 locally).
Timber Trails’ phone system allows voicemails to be left any time – day or night.
If you need to cancel a ride that has been scheduled, please call us at least one hour ahead of your scheduled pick up time. Rides that are not cancelled at least an hour before the scheduled pick-up may be considered a no-show. No-show rides can have ea negative impact on a riders ability to get future rides.
There may be a charge to you or your provider when rides are cancelled late.
Voicemail can be left anytime, day or night every day, please do not hesitate to leave one.
Timber Trails Public Transit works very hard to be a reliable and timely transportation service for all of our riders. We depend on each rider to be ready and watching 15 minutes before the agreed upon time. We are a public transit service – cancelled trip requests, weather, roads and traffic may impact the arrival of our bus. That 15 minute window around your scheduled pick up time gives us the flexibility we need to try to meet all of our riders’ needs. When riders aren’t ready or when they decide not to go without letting us know, it affects the schedule for everyone. Riders need to board or at least appear to the driver within three minutes of the driver’s arrival or the driver will have to leave.
Timber Trail’s policy allows for suspension of riding privileges following three or more no shows. Timber Trails will send you a warning letter before suspension. We sincerely hope that an increased awareness of our policy will eliminate the need for suspension of riding privileges. Our goal is to serve all of our riders, and that requires cooperation from all of our riders.
View our full no-show policy here.
Out Of County Agreement
Kanabec County – Timber Trails Public Transit may be able to provide rides to residents of other counties who are currently living in Kanabec or Mille Lacs Counties. These rides can be requested by a worker from the county who has responsibility. An “Out of County” (OOC) Transportation Agreement will need to be completed prior to rides being placed.
Links to the Transportation Agreements for MA/Access and Non MA/Access are listed below.
**These rides are placed pending driver availability.