ADA Policy Complaint Form Procedures
Kanabec County – Timber Trails Public Transit is committed to providing people with disabilities access to services by meeting the requirements of Americans with Disabilities Act of 1990.
This complaint procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of service from Kanabec County – Timber Trails Public Transit.
The complaint should be in writing and must contain information about the alleged discrimination, including name, address, phone number of complainant, and location, date, and description of the problem. The complainant may provide this information by completing the form provided by Kanabec County – Timber Trails Public Transit. This information may be provided by email or other written communication. Other ways to file complaints such as personal interviews or recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or their designee as soon as possible, but no later than 60 days after the alleged discrimination, to:
Helen Pieper, Transit Director
Kanabec County – Timber Trails Public Transit 300 Industrial Rod
Mora, MN 55051
Direct Line: (320) 364-1351
With 15 business days after the receipt of the complaint, the Transit Director or designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of this contact, the Transit Director or designee will respond, in writing and where appropriate, in a format accessible to the complainant. The response will explain the position of Kanabec County – Timber Trails Public Transit and offer options for resolution of the complaint if warranted.
Records will be retained according to DOT regulations – 49 CFR Part 27 for one year, and a record of all such complaints, which may be in summary form for five years.